Refund Policy

Refund Policy

We operate under a 30-day return policy, giving you a month after receiving your item to request a return.

To qualify for a return, the item must be unused, and you will need your order number as proof of purchase. Initiating a return requires contacting us at Contact@Softiyex.com. Upon acceptance of your return, we will provide detailed instructions on the next steps. Please note that items sent back without prior return authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at Contact@Softiyex.com.

Damages and Issues

Upon receiving your order, please thoroughly inspect the items. If you discover any defects, damages, or receive the wrong item, contact us immediately. This allows us to promptly address the issue and rectify it to your satisfaction.

Exceptions / Non-Returnable Items

Regrettably, we cannot process returns for items that have been used.

Exchanges

For a swift resolution to ensure you get the desired item, we recommend returning the original item. Once the return is approved, proceed to make a separate purchase for the new item.

Refunds

Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be automatically processed through your original payment method. Please be aware that the refund process may take some time as your bank or credit card company processes and posts the refund.

We appreciate your understanding and cooperation in adhering to our refund policy. If you have any further inquiries, feel free to contact us at Contact@Softiyex.com.