Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Softiyex collects, uses, stores and protects your personal data when you visit our website, place an order, create an account, contact our support team or use any of our online services.

At Softiyex, we respect your privacy and aim to process personal data in a clear, secure and responsible way. This Privacy Policy applies to all visitors and customers using our website: https://softiyex.com.

Information We Collect

When you use Softiyex, we may collect personal information that you provide directly to us, including:

Your name and surname
Your email address
Your phone number, if provided
Your billing details
Your order information
Your customer support messages
Your account details, if you create an account

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, referral source and approximate location based on your connection.

How We Use Your Information

Softiyex uses your personal data to provide our services, process orders and improve the customer experience. We may use your information for the following purposes:

To process and manage your orders
To deliver digital product details by email
To provide installation, activation and customer support
To respond to your questions or support requests
To send order confirmations and important service emails
To prevent fraud, abuse or unauthorized transactions
To improve our website, products and customer experience
To comply with legal, tax and accounting obligations

Order Processing

When you place an order on Softiyex, we collect the information needed to complete your purchase and deliver your digital product. This may include your name, email address, billing details, product purchased, order date and payment status.

Because our products are digital, your email address is especially important. We use it to send order confirmations, product details, delivery information and support messages related to your purchase.

Payment Providers

Payments on Softiyex may be processed through secure third-party payment providers. We do not store your full credit card details on our website.

Payment providers may process information such as your payment method, transaction details, billing information and fraud prevention data according to their own privacy and security policies.

Cookies

Softiyex may use cookies and similar technologies to make the website work correctly, improve performance, analyze traffic and support marketing or advertising features.

Cookies may help us remember your preferences, keep products in your cart, understand how visitors use our website and improve the shopping experience.

You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

Analytics and Advertising

We may use analytics and advertising tools to understand website performance, measure traffic, improve our content and show relevant ads. These tools may collect information such as pages visited, device type, browser information, referral source and user interactions.

If we use platforms such as Google Analytics, Google Ads, Meta/Facebook Ads or similar services, these providers may process data according to their own privacy policies.

Customer Support Communications

If you contact Softiyex by email, contact form, WhatsApp or another support channel, we may collect and store the information you provide in your message. This can include your name, email address, order number, product information, device details and screenshots if you send them.

We use this information only to understand your request, provide support and improve our service.

Legal Basis for Processing Personal Data

We process personal data only when we have a valid reason to do so. Depending on the situation, the legal basis may include:

Contract: to process your order and deliver the product you purchased.
Legal obligation: to comply with tax, accounting or legal requirements.
Legitimate interest: to improve our services, prevent fraud and provide customer support.
Consent: when required for cookies, marketing communications or similar activities.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including order management, customer support, legal compliance, fraud prevention, tax obligations and business records.

When personal data is no longer needed, we will delete it or anonymize it where appropriate.

How We Protect Your Data

Softiyex takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure. Customers should also protect their own account information, email access and devices.

Sharing Your Information

We do not sell your personal data. However, we may share limited information with trusted third parties when necessary to operate our website and provide our services.

This may include:

Payment processors
Email delivery providers
Hosting and website service providers
Analytics and advertising providers
Customer support tools
Legal, tax or accounting professionals when required

We may also disclose information if required by law, legal process or to protect the rights, security and integrity of Softiyex, our customers or our website.

International Data Transfers

Some third-party service providers may process data outside your country or outside the European Economic Area. When this happens, we aim to work with providers that use appropriate safeguards for international data transfers.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data. These may include the right to access, correct, delete, restrict or object to the processing of your personal data, and the right to request data portability.

You may also have the right to withdraw consent when processing is based on consent.

To exercise your rights, please contact us at support@softiyex.com. We may ask you to verify your identity before processing your request.

Marketing Communications

If you subscribe to marketing emails or offers, we may use your email address to send promotional messages. You can unsubscribe at any time by following the instructions in the email or by contacting us.

Children’s Privacy

Softiyex is not intended for children. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will review the request.

Third-Party Links

Our website may contain links to third-party websites, including software providers, payment platforms or support resources. Softiyex is not responsible for the privacy practices, content or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business operations. Any updates will be published on this page with the updated date.