Refund and Returns Policy | Digital Software Orders at Softiyex

Last updated: April 2026

This Refund and Returns Policy explains how Softiyex handles refunds, replacements, order issues and support requests for digital software products purchased through our website.

Because Softiyex sells digital software products delivered by email, our refund process is different from physical product returns. There is no physical item to return once the product information has been delivered.

Refund and Returns Policy for Digital Software

At Softiyex, we want every customer to receive the correct product and the support needed to complete the installation or activation process. If there is a problem with your order, we will review the case and may offer technical assistance, a replacement product or a refund depending on the situation.

Please read the product description carefully before purchasing. It is important to check the product name, operating system, compatibility, delivery method and activation details before placing an order.

Digital Product Delivery

Our products are delivered digitally by email. After completing your order, you may receive product details, activation information, installation instructions or account-related information depending on the product purchased.

Please make sure that the email address used during checkout is correct. If you do not receive your order details, please check your inbox, spam folder and promotional folder before contacting our support team.

When a Refund May Be Available

A refund may be available in specific cases, depending on the status of the order and the issue reported by the customer.

Softiyex may offer a refund if:

The product has not been delivered.
The wrong product was delivered by mistake.
The product details are incorrect.
The activation issue cannot be solved by our support team.
The product is not usable due to an error caused by Softiyex.

Before approving a refund, our support team may ask for additional information such as screenshots, error messages, device details or the email address used during checkout.

When a Replacement May Be Offered

In many cases, a replacement or technical assistance may solve the issue faster than a refund. If the product delivered is incorrect, incomplete or cannot be activated, Softiyex may provide a replacement product or new instructions.

Replacement may be offered if:

The product received does not match the product ordered.
The product information is incomplete.
The activation details need to be replaced.
The issue can be solved by sending corrected product information.

When Refunds May Not Be Available

Refunds may not be available if the digital product has already been delivered and the issue is not caused by Softiyex.

Refunds may not be available if:

The product has already been delivered and activated.
The customer purchased the wrong product.
The customer selected the wrong operating system.
The customer did not read the product description before purchase.
The customer refuses to follow the installation or activation instructions.
The product is not compatible with the customer’s device due to incorrect system requirements.
The customer changed their mind after receiving the digital product.
The customer provided an incorrect email address during checkout and did not contact us to correct it.

Activation and Installation Issues

If you have an activation or installation issue, please contact our support team before requesting a refund. Many issues can be solved with the correct instructions or troubleshooting steps.

To help us solve the issue faster, please include:

Your order number
The email address used during checkout
The product name
Your operating system
A clear explanation of the issue
Screenshots or error messages, if available

Wrong Product or Compatibility Issues

Before purchasing, customers are responsible for checking product compatibility, operating system requirements and product details. If you are not sure which product is right for your device, please contact us before placing an order.

If you purchased the wrong product by mistake, contact our support team as soon as possible. We will review the case and may offer a replacement or another solution depending on whether the product has already been delivered or activated.

Order Not Received

If you have not received your digital product after purchase, please check your inbox, spam folder and promotional folder first. Also make sure that the email address used during checkout is correct.

If you still cannot find your order details, contact us at support@softiyex.com with your order number or payment email address.

Refund Request Timeframe

If there is a problem with your order, please contact us as soon as possible after purchase. Refund or replacement requests should include all relevant information so our team can review the case correctly.

Requests may take longer to process if important order details, screenshots or error messages are missing.

How Refunds Are Processed

If a refund is approved, it will normally be processed through the original payment method used at checkout. Processing times may vary depending on your bank, card provider or payment processor.

Softiyex cannot control the exact time your bank or payment provider takes to show the refund in your account after it has been issued.

Chargebacks and Payment Disputes

If you have a problem with your order, please contact Softiyex support before opening a payment dispute or chargeback. Our team will review your case and try to provide a solution.

Opening a chargeback without contacting support may delay the resolution process.

Customer Responsibility

Customers are responsible for providing correct order information, checking product compatibility and following the installation or activation instructions provided by Softiyex.

We recommend reading the full product page before buying. Product pages may include important information about compatibility, delivery, what is included and what is not included.